It’s no secret that parts shortage has been one of the major issues plaguing Proton’s aftersales service. In a bid to address this, the national carmaker now requires all dealers to have three months holding stocks to shorten waiting times.
“Proton is aware of the issues it faces regarding aftersales and parts availability. Our customers have reached out to us, and we deeply regret any inconvenience caused,” said the CEO of Proton Edar, Roslan Abdullah.
“I would like to reassure them we take every complaint seriously and senior management has identified several bottlenecks and operational issues that require fixing,” he added.
Among them is making it mandatory for all dealers to have three months holding stock of 22 fast moving parts. This applies to the national carmaker’s central parts centre too, which should shorten waiting times for customers.
“We are also strengthening the capability and knowledge of our dealers to provide excellent aftersales service to all Proton customers. There is still a lot left to do but we will give updates on our progress throughout the year,” Roslan elaborated.