Malaysia Airlines is stepping into the future of in-flight service with the introduction of its first AI-powered digital cabin crew, named Maya. Designed to function like a real cabin crew member, Maya can assist passengers by answering questions during flights—making it one of the earliest initiatives of its kind in the airline industry.

For now, Malaysia Airlines hasn’t shared a rollout timeline for full integration across its fleet. Early demos show Maya responding fluently in English while understanding both English and Malay queries. Built on artificial intelligence, the system is expected to keep improving over time, learning from passenger interactions and expanding its capabilities.

With Maya, Malaysia Airlines positions itself among the first airlines in the world to experiment with AI cabin crew technology. This bold move underscores how AI isn’t just reshaping customer service on the ground but could soon redefine the in-flight passenger experience, blending digital convenience with human-like interaction.